All Systems Operational
US-West (https://predix.io) Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
US-East Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Japan Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Cloud Foundry   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres 2.0   ? Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
EU-Central Operational
Access Control Service - ACS   Operational
Analytics Framework   Operational
Asset Data   Operational
BLOB Store   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Azure US-West Operational
Access Control Service - ACS   Operational
Analytics Framework   ? Operational
Asset Data   Operational
BLOB Store   Operational
Cloud Foundry   Operational
Event Hub   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   ? Operational
Predix.io   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Predix.io Registration maintenance Feb 27, 21:00 - Feb 28, 01:00 PST
Predix.io Registration will be unavailable on all the Predix Environments from February 27, 2018 at 9:00 PM PT until February 28, 2018 at 1:00 AM PT
Posted on Feb 23, 20:10 PST
As of Feb 16, 2018, for all new applications default cloud Foundry back end is Diego. Any new applications will be utilizing the Cloud Foundry Diego Architecture.

As there are old applications which are still on DEA, the application owners are responsible for migrating their applications from DEA to Diego backend architecture before Mar 2, 2018.

Please follow the below knowledge Article for migration.
https://www.predix.io/support/article/KB0013139

Applications using DEA after Mar 2, 2018, due to lack of action from application owner, will be migrated automatically by platform engineering team. However, platform engineering team will not be responsible for troubleshooting any issue on these applications, and that will still be responsibility of the application owner.
Posted on Feb 23, 20:00 PST
Update - Rescheduled - Cloud Foundry bosh stemcell upgrade will require a rolling restart of all the underlying CF components (CF API, CF UAA, Loggregator, Routers, and Runners). This will result in all applications running in the Cloud Foundry to be restarted. Applications with multiple instances will continue to be available, however, the single instance applications may experience connectivity issues for up to 15 minutes between March 2, 2018, 3:00 PM PT and March 5, 2018, 5:00 PM PT. As a workaround, users can retry the same action.
Feb 23, 10:06 PST
Scheduled - Cloud Foundry bosh stemcell upgrade will require a rolling restart of all the underlying CF components (CF API, CF UAA, Loggregator, Routers, and Runners). This will result in all applications running in the Cloud Foundry to be restarted. Applications with multiple instances will continue to be available, however, the single instance applications may experience connectivity issues for up to 15 minutes between Feb 23, 2018, 11:00 AM PT and Feb 26, 2018, 1:00 PM PT. As a workaround, users can retry the same action.

Please refer to the Cloud Foundry applications development best practice guide, to avoid such interruption.
https://www.predix.io/blog/article.html?article_id=2050
Feb 12, 21:45 PST
Effective March 9, 2018, ACS Beta plan will be decommissioned. Users currently subscribed to the Beta plan should migrate to the Tiered or Free plans for the ACS service.
Posted on Feb 23, 18:33 PST
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018
Completed - The scheduled maintenance has been completed.
Feb 23, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 17:00 PST
Scheduled - Views service in the EU-Central environment will not be available between 5:00 PM PT and 8:00 PM PT on Feb 23, 2018. Users will not be able to perform command line operations using the Views service and applications using the Views service components will be inaccessible during this period as the Views service database will be undergoing maintenance.
Feb 18, 21:36 PST
Feb 22, 2018
Resolved -

As of 16:47 PT. The Time series service has been restored and it's fully functional, users should be able to query the data without seeing any error.


Feb 22, 16:57 PST
Investigating -

Predix Timerseries is available in degraded state. Users might see an error while querying the latest ingested data


Feb 22, 16:18 PST
Feb 21, 2018
Resolved -

As of 00:21 PT, The Analytics Framework service has been restored and it's fully functional, users should be able to create new Analytics Framework instances without any error.


Feb 21, 00:38 PST
Update -

Users might experience errors while creating new Analytics service in the US-West environment, engineering teams continue working on fixing the issue


Feb 20, 22:08 PST
Investigating -

Users might experience errors while creating new Analytics service in the US-West environment, engineering teams are already working on the issue


Feb 20, 20:28 PST
Feb 20, 2018
Resolved -

As of 16:05 PT, The Predix Cache service has been restored and it's fully functional, users should be able to create new instances without seeing any error.


Feb 20, 16:11 PST
Investigating -

Users in US-West will not be able to create predix-cache service using the Dedicated plans, current instances are not impacted and they are working correctly 


Feb 20, 14:41 PST
Feb 19, 2018
Completed - As of 4:30 PM PT, The scheduled maintenance has been completed.
Feb 19, 19:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 15:00 PST
Scheduled - Cloud Foundry bosh stemcell upgrade will require a rolling restart of all the underlying CF components (CF API, CF UAA, Loggregator, Routers, and Runners). This will result in all applications running in the Cloud Foundry to be restarted. Applications with multiple instances will continue to be available, however, single instance applications may experience connectivity issues for up to 15 minutes between Feb 15, 2018, 3:00 PM PT and Feb 20, 2018, 3:00 PM PT. As a workaround, users can retry the same action.

Please refer to the Cloud Foundry applications development best practice guide, to avoid such interruption.
https://www.predix.io/blog/article.html?article_id=2050
Feb 12, 21:42 PST
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018
Completed - The scheduled maintenance has been completed.
Feb 16, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 08:01 PST
Scheduled - Summary
Current Predix CloudFoundry back end architecture 'DEA - Droplet Execution Agent' is planned to be decommissioned in Frankfurt datacenter on February 16, 2018. Users are required to migrate their applications to a backend architecture called 'Diego Cells' on CloudFoundry before the decommissioning date.

Details
Starting today, end users are advised to start migrating their apps from DEA to Diego. Please follow the 'Migration Process' below for detailed steps. On February 16, 2018 at 10:00 AM PT, platform engineering team will change the default backend in CloudFoundry to Diego. After the migration, any new application pushed to the Predix cloud, will be automatically deployed in Diego. Users must migrate their apps before February 25, 2018.

Note
Applications using DEA after February 26, 2018, due to lack of action from application owner, will be migrated automatically by platform engineering team. However, platform engineering team will not be responsible for troubleshooting any issue on these applications, and that will still be responsibility of the application owner.

Migration & Decommission Schedule
Migration of apps by end users – February 14, 2018 thru February 25, 2018
Diego as the default CF backend - February 16, 2018
Migration of remaining apps by Platform team - February 26, 2018


User Action
Users are responsible for migrating their applications from DEA to Diego backend architecture before February 25, 2018. New applications must utilize Diego backend.

Migration process
Please follow the below knowledge Article for migration.
https://www.predix.io/support/article/KB0013139
Feb 14, 18:27 PST
Resolved -

As of 16:54 PT, The Edge Manager service has been restored and it's fully functional, users should be able to enroll new devices. 


Feb 16, 16:59 PST
Update -

Edge Manager device enrollment functionality is in degraded state in the US-West environment, users will not be able to enroll new Edge Devices into Edge Manager, engineering teams are actively troubleshooting the issue.


Feb 16, 16:20 PST
Investigating -

Edge Manager device enrollment functionality is in degraded state in the US-West environment, users will not be able to enroll new Edge Devices into Edge Manager


Feb 16, 15:26 PST
Completed - The scheduled maintenance has been completed.
Feb 16, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 11:01 PST
Update - Scheduled Predix.io service maintenance has been postponed from 11 AM PT to 1:00 PM PT on Feb 16, 2018.

Login and New user registration to Predix.io will be unavailable during the maintenance between 1:00 PM PT and 2:00 PM PT on Feb 16, 2018.
Feb 14, 18:01 PST
Scheduled - Login and New user registration to Predix.io will be unavailable during the maintenance between 11:00 AM PT and 12:00 AM PT on Feb 16, 2018.
Feb 13, 18:02 PST
Feb 15, 2018
Resolved -

As of 7:47 PM PT, Predix Timeseries service has been restored and is fully operational.


Feb 15, 20:03 PST
Update -

Technical teams are working on the fix. Users will continue to experience delays in ingestion requests and querying for recently ingested data.


Feb 15, 19:37 PST
Investigating -

Predix Timeseries service is available in degraded state in the DE-Frankfurt environment. Users will experience delays in ingestion requests and querying for recently ingested data. Technical teams are working to isolate the problem.


Feb 15, 18:18 PST
Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved -

As of 6:46 AM PT, the Predix Analytics framework service has been restored and it's fully operational, users should be able to run orchestration without seeing any error.


Feb 13, 06:51 PST
Investigating -

Predix Analytics Framework is available in degraded state. Users may experience errors while executing analytics orchestration.


Feb 13, 05:27 PST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.