All Systems Operational
US-West Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
BLOB Store Operational
Business Operations - Nurego Operational
Cloud Foundry Operational
EdgeManager Operational
Enterprise Connect Operational
Event Hub ? Operational
Insights Operational
Key-Value Store - Redis Operational
Mobile Service Operational
Predix Cloud Cache Operational
Predix Columnar Store Operational
Predix CI Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
Thread Connect Operational
User Account and Authorization - UAA Operational
Views Operational
EU-Central Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
BLOB Store Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub Operational
Insights Operational
Predix Cloud Cache Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
“Cloud Message Queue” service is the successor of existing “Predix Message Queue” service. Cloud Message Queue is now GA in the EU-Central Predix Platform environment.

Documentation for the "Cloud Message Queue": https://www.ge.com/digital/documentation/predix-services/cmq-overview.html
 
“Predix Message Queue” service users will need to migrate to "Cloud Message Queue" service by Jan 15, 2020. Existing instances of “Predix Message Queue” will be decommissioned on Jan 22, 2021.
 
“Cloud Message Queue” supports AMQP 1.0, whereas “Predix Message Queue” supported AMQP 0.9.1. These 2 protocols are fundamentally different and will require code changes to migrate from “Predix Message Queue” to “Cloud Message Queue”.
Posted on Sep 12, 00:40 PDT
“Cloud Message Queue” service is the successor of existing “Predix Message Queue” service. Cloud Message Queue is now GA in the US West Predix Platform environment.

Documentation for the "Cloud Message Queue": https://www.ge.com/digital/documentation/predix-services/cmq-overview.html
 
“Predix Message Queue” service users will need to migrate to "Cloud Message Queue" service by Jan 15, 2020. Existing instances of “Predix Message Queue” will be decommissioned on Jan 22, 2021.
 
“Cloud Message Queue” supports AMQP 1.0, whereas “Predix Message Queue” supported AMQP 0.9.1. These 2 protocols are fundamentally different and will require code changes to migrate from “Predix Message Queue” to “Cloud Message Queue”.
Posted on Sep 12, 00:36 PDT
Scheduled - Dear GE Digital Customer,

GE Digital appreciates and values your business. As part of our efforts to continuously improve our product offerings, from time-to-time it becomes necessary for us to obsolete certain products and/or service offerings. This notice is to inform you of the end of life (EOL) of Predix Machine. The replacement product for it is “Predix Edge.”

Predix Machine will reach end of life (EOL) on September 1, 2020 (Predix Machine version 17.2.5 and earlier). These versions are collectively called the "EOL Products" in the remainder of this document.

This notice applies to all existing and prior release versions for the EOL Products. After September 1, 2020, the EOL Products will no longer be available for purchase (i.e., "End-of- Sales"). Support for the EOL Products will continue for a limited time, as discussed below.

At this time, GE Digital expects to continue to support the EOL Products under your existing Acceleration Plan contract until July 1, 2021 (the “End-of-Support”). After this time, GE Digital may offer a separate extended support offering for the EOL Products until January 1, 2022 (“Extended Support Offering Date”). This extended support offering will be subject to GE Digital’s then current fee and is subject to the terms of GE Digital’s extended support plan. If further support is required after the Extended Support Offering Date, to the extent offered by GE Digital, customers may choose to enter a separate custom support agreement with GE Digital.

GE Digital encourages you to upgrade to the next generation edge platform: Predix Edge. GE Digital is offering a limited time, promotional discount on Predix Edge for the upgrades.

We understand this notice will require a conversation with your account team to develop an understanding that is specific to each customer. We aim to facilitate your transition in the most seamless way possible. Your account team will work with you to review suitable alternatives available in the company’s product portfolio.

Key dates and definitions regarding the EOL Products:

End-of-Sales: The date the product or version subject to EOL will be no longer available for purchase - September 1, 2020.

End of Ongoing Support: The date when extended support starts being available for a product or version - July 1, 2021.

End of Extended Support: The date when standardized support options are no longer available for the product or version subject to the EOL Notice. A custom support agreement will be required for support after this date - January 1, 2022.

EOL Date: The date when the product or version subject to EOL becomes obsolete.
Date - January 1, 2022.

This Notice only affects Predix Machine and does not apply to other products or services purchased from GE Digital, its affiliates or partners. This notice does not affect Predix Edge, which is the successor to Predix Machine.

We thank you for your loyalty and support. If you have any questions or concerns, please contact your relation/account manager or reference https://digitalsupport.ge.com/.

GE Digital Authority
Sep 1, 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:49 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 1, 10:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 PDT
Scheduled - Dear GE Digital Customer,

GE Digital appreciates and values your business. As part of our efforts to continuously improve our product offerings, from time-to-time it becomes necessary for us to obsolete certain products and/or service offerings. This notice is to inform you of the end of life (EOL) of Predix Machine. The replacement product for it is “Predix Edge.”

Predix Machine will reach end of life (EOL) on September 1, 2020 (Predix Machine version 17.2.5 and earlier). These versions are collectively called the "EOL Products" in the remainder of this document.

This notice applies to all existing and prior release versions for the EOL Products. After September 1, 2020, the EOL Products will no longer be available for purchase (i.e., "End-of- Sales"). Support for the EOL Products will continue for a limited time, as discussed below.

At this time, GE Digital expects to continue to support the EOL Products under your existing Acceleration Plan contract until July 1, 2021 (the “End-of-Support”). After this time, GE Digital may offer a separate extended support offering for the EOL Products until January 1, 2022 (“Extended Support Offering Date”). This extended support offering will be subject to GE Digital’s then current fee and is subject to the terms of GE Digital’s extended support plan. If further support is required after the Extended Support Offering Date, to the extent offered by GE Digital, customers may choose to enter a separate custom support agreement with GE Digital.

GE Digital encourages you to upgrade to the next generation edge platform: Predix Edge. GE Digital is offering a limited time, promotional discount on Predix Edge for the upgrades.

We understand this notice will require a conversation with your account team to develop an understanding that is specific to each customer. We aim to facilitate your transition in the most seamless way possible. Your account team will work with you to review suitable alternatives available in the company’s product portfolio.

Key dates and definitions regarding the EOL Products:

End-of-Sales: The date the product or version subject to EOL will be no longer available for purchase - September 1, 2020.

End of Ongoing Support: The date when extended support starts being available for a product or version - July 1, 2021.

End of Extended Support: The date when standardized support options are no longer available for the product or version subject to the EOL Notice. A custom support agreement will be required for support after this date - January 1, 2022.

EOL Date: The date when the product or version subject to EOL becomes obsolete.
Date - January 1, 2022.

This Notice only affects Predix Machine and does not apply to other products or services purchased from GE Digital, its affiliates or partners. This notice does not affect Predix Edge, which is the successor to Predix Machine.

We thank you for your loyalty and support. If you have any questions or concerns, please contact your relation/account manager or reference https://digitalsupport.ge.com/.

GE Digital Authority
Aug 21, 15:00 PDT
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 05:19 PDT
Scheduled - Time Series service maintenance between 5:00 PM PT and 9:00 PM PT on Oct 23, 2020 in the US West environment.

Users will face intermittent issues with ingesting Time Series data. However, users will be able to query Time Series data without problems. As a workaround, users can retry the same action.
Oct 23, 05:15 PDT
In progress - Time Series service maintenance between 5:00 PM PT and 9:00 PM PT on Oct 23, 2020 in the US West environment.

Users will face intermittent issues with ingesting Time Series data. However, users will be able to query Time Series data without problems. As a workaround, users can retry the same action.
Oct 23, 05:13 PDT
Scheduled - Time Series service maintenance between 5:00 PM PT and 9:00 PM PT on Oct 23, 2020 in the US West environment.

Users will face intermittent issues with ingesting Time Series data. However, users will be able to query Time Series data without problems. As a workaround, users can retry the same action.
Oct 23, 05:13 PDT
In progress - Time Series service maintenance between 5:00 PM PT and 9:00 PM PT on Oct 23, 2020 in the US West environment.

Users will face intermittent issues with ingesting Time Series data. However, users will be able to query Time Series data without problems. As a workaround, users can retry the same action.
Oct 23, 05:00 PDT
Scheduled - Time Series service maintenance between 5:00 PM PT and 9:00 PM PT on Oct 23, 2020 in the US West environment.

Users will face intermittent issues with ingesting Time Series data. However, users will be able to query Time Series data without problems. As a workaround, users can retry the same action.
Oct 16, 16:30 PDT
Completed - The scheduled maintenance has been completed.
Oct 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 PDT
Scheduled - The Predix Vault service maintenance in the US west environment scheduled on 5:00 PM PT, Oct 9, 2020 has been postponed to 5:00 PM PT on Oct 23, 2020.

Predix Vault in the US West environment will be under maintenance between 05:00 PM PT and 8:00 PM PT on Oct 23, 2020. Applications and services dependent on the Predix Vault service might face intermittent connectivity issues while connecting to Predix Vault service. As a workaround, users can retry the same action.
Oct 9, 18:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 PDT
Scheduled - The Predix Vault service maintenance in the US west environment scheduled on 5:00 PM PT, Oct 9, 2020 has been postponed to 5:00 PM PT on Oct 23, 2020.

Predix Vault in the US West environment will be under maintenance between 05:00 PM PT and 8:00 PM PT on Oct 23, 2020. Applications and services dependent on the Predix Vault service might face intermittent connectivity issues while connecting to Predix Vault service. As a workaround, users can retry the same action.
Oct 9, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 17:00 PDT
Update - The Predix Vault service maintenance in the US west environment scheduled on 5:00 PM PT, Oct 2, 2020 has been postponed to 5:00 PM PT on Oct 9, 2020.

Predix Vault in the US West environment will be under maintenance between 05:00 PM PT and 8:00 PM PT on Oct 9, 2020. Applications and services dependent on the Predix Vault service might face intermittent connectivity issues while connecting to Predix Vault service. As a workaround, users can retry the same action.
Oct 2, 20:30 PDT
Scheduled - Predix Vault in the US West environment will be under maintenance between 05:00 PM PT and 8:00 PM PT on Oct 2, 2020. Applications and services dependent on the Predix Vault service might face intermittent connectivity issues while connecting to Predix Vault service. As a workaround, users can retry the same action.
Sep 25, 19:22 PDT
Oct 22, 2020

No incidents reported.

Oct 21, 2020
Resolved - Predix Vault service and dependent services in the US West environment might have faced connectivity issue between 9:10 AM PT and 9:40 AM PT on Oct 21, 2020.
Oct 21, 10:55 PDT
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Completed - As of 8:30 PM PT, Cloud Foundry maintenance in the US West and EU Central is complete.
Oct 16, 20:54 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 PDT
Scheduled - Cloud Foundry maintenance in the US West and EU Central environments between 07:00 PM PT and 9:00 PM PT on Oct 16, 2020 will require a rolling restart of Cloud Foundry underlying components.

This will result in applications running in the Cloud Foundry to be restarted. Users might experience connectivity issues while connecting to applications and services installed on the Cloud Foundry environment for up to 10 minutes. As a workaround, users can retry the same action.
Oct 14, 17:38 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 17:00 PDT
Update - Predix Analytics Framework service discontinuing support for Python 2 and will only support Python 3 has been extended till Oct 16, 2020.
Sep 25, 18:31 PDT
Scheduled - Please ignore the previous completion notification for this maintenance scheduled for Sep 25, 2020!!

Predix Analytics Framework service discontinuing support for Python 2 and will only support Python 3 has been extended till Oct 16, 2020.

Python 2 has already been sunset:
https://www.python.org/doc/sunset-python-2/.

Some guidelines for porting Python 2 code to Python 3 are available at: https://docs.python.org/3/howto/pyporting.html.

If you plan to use Python with the Analytics Framework service, please migrate your analytics to Python 3 prior to Oct 15, 2020 to avoid any service disruptions.

For questions please visit the below link:
https://www.predix.io/services/service.html?id=2114.
Sep 25, 18:05 PDT
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 20:33 PDT
Identified - Edge Manager, The Edge Apps tab is in degraded state, users will experience slow processing.
Oct 14, 19:59 PDT
Investigating - Investigating:
Edge Manager, device enrollment functionality is in degraded state, users will experience errors while trying to enroll edge devices.
Oct 14, 19:10 PDT
Oct 13, 2020

No incidents reported.