All Systems Operational
US-West (https://predix.io) Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
Asset Data Operational
BLOB Store Operational
Business Operations - Nurego Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub ? Operational
Insights Operational
Key-Value Store - Redis Operational
Mobile Service Operational
Predix Cache Operational
Predix Columnar Store Operational
Predix CI Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
EU-Central Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
Asset Data ? Operational
BLOB Store Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub Operational
Insights Operational
Key-Value Store - Redis Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Azure US-West Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
Asset Data Operational
BLOB Store Operational
Cloud Foundry Operational
Event Hub Operational
Key-Value Store - Redis Operational
Message Broker - RabbitMQ ? Operational
Predix.io Operational
Predix Logging Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2019

No incidents reported today.

Sep 23, 2019
Resolved - Users will be able to create and delete service instances for Predix Message Queue and Predix Logging in the AWS US West environment.
Sep 23, 15:35 PDT
Investigating - Users will not able to create new service instances for Predix Message Queue or Predix Logging in AWS US West environment

Users will not able to delete existing service instances for Predix Message Queue or Predix Logging in AWS US West environment.

No impact to existing service instances for Predix Message Queue and Predix Logging.

Technical teams are investigating this issue.
Sep 23, 12:19 PDT
Sep 22, 2019

No incidents reported.

Sep 21, 2019
Completed - The scheduled maintenance has been completed.
Sep 21, 16:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 14:00 PDT
Scheduled - Update:
Maintenance will begin as scheduled in 15 minutes.

=================================================================================================
Update:
GE SSO SAML certificates change has been postponed. Please follow the below links for the latest updated. https://ge.ent.box.com/s/zo51bw077sr6tjin1ytnpjlitdgb745o

Updated Change Schedule:
Production –Thursday 9/19 5 PM PST -Fssfed.ge.com -GECHG0568319
Production –Saturday9/21/2019 2 PM PST –Fss.gecompany.com –GECHG0577669


=================================================================================================
GE SSO will be changing their SAML certificates. This will impact users authenticating with GE SSO using SAML protocol. Applications which utilize Predix UAA to authenticate users via GE SSO using the SAML protocol will need to take action. To avoid any authentication problems, UAA administrators for the affected applications will need to update the SAML metadata for GE SSO identity providers after the change for the new certificate is complete.
Useful links for tracking this change:
https://www.yammer.com/ge.com/#/threads/show?threadId=293972308312064 (follow the link for any current update on changes.)
https://ge.ent.box.com/s/ez9pr86qbyo1hxgqhhp8u6oaywl91yjx

Here is the change schedule:
Short description : Change number: Scheduled Date : Expiration Date
STAGE FSSFED, To renew the GE IDP signing certificate: GECHG0568169: change scheduled on 8/27/2019 2 PM : expires on 9/2/2019
STAGE Fss.gecompany.com , To renew the GE IDP signing certificate: GECHG0568187: change scheduled on 9/10/2019 2 PM: expires on 9/30/19
PROD: Fssfed.ge.com, To renew the GE IDP signing certificate: GECHG0568319: change scheduled on 9/19/2019 9 PM : expires on 10/12/2019
PROD: Fss.gecompany.com , To renew the GE IDP signing certificate: GECHG0568316: change scheduled on 9/17/2019 9 PM: expires on 10/06/2019

NOTE :
DO NOT REMOVE OR REPLACE EXISTING CERT UNTIL THE SCHEDULED CHANGE IS COMPLETED. FOLLOW THE YAMMER LINK FOR THE CURRENT UPDATE.
Sep 21, 13:46 PDT
Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Resolved - Technical Support Customer Communication

Summary
There were intermittent failures while trying to access Predix applications and services in the AWS-US-West environment.

Start Time
Sep 16, 2019 6:46 AM UTC

End Time
Sep 16, 2019 12:33 PM UTC

User Action
No action required.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 16, 06:09 PDT
Investigating - Technical Support Customer Communication

Summary
There are intermittent failures while trying to access Predix applications and services in the AWS-US-West environment.

Start Time
Sep 16, 2019 7:46 AM UTC

Next Update
Sep 16, 2019 1:30 PM UTC

Impact
Users might receive intermittent 500 errors when trying to access their Predix applications.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 16, 05:02 PDT
Sep 15, 2019
Resolved - Technical Support Customer Communication

Summary
Edge Manager service is now available in the AWS-US-West-Portland environment.

 

Status

Functionality has been restored.

Start Time
Sep 15, 2019 7:51 AM UTC

End Time
Sep 15, 2019 3:45 PM UTC

Impact
Users faced issues enrolling devices. Only one tenant was affected.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 15, 09:18 PDT
Update - Technical Support Customer Communication

Summary
Edge Manager service is available in a degraded state in the AWS-US-West-Portland environment.

 

Status

This is only impacting an internal tenant. No customer impact.
The root cause has been identified and teams are working to restore functionality for the affected tenant.

Start Time
Sep 15, 2019 7:51 AM UTC

Next Update
Sep 15, 2019 4:30 PM UTC

Impact
Users might face issues enrolling devices.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 15, 08:10 PDT
Update - Technical Support Customer Communication

Summary
Edge Manager service is available in a degraded state in the AWS-US-West-Portland environment.

 

Status

This is only impacting an internal tenant. No customer impact.
The root cause has been identify and teams are working to restore functionality for the affected tenant.

Start Time
Sep 15, 2019 7:51 AM UTC

Next Update
Sep 15, 2019 1:00 PM UTC

Impact
Users might face issues enrolling devices.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 15, 04:09 PDT
Update - Technical Support Customer Communication

Summary
Edge Manager service is available in a degraded state in the AWS-US-West-Portland environment.

 

Status

This is only impacting an internal tenant. No customer impact.

Start Time
Sep 15, 2019 7:51 AM UTC

Next Update
Sep 15, 2019 11:00 AM UTC

Impact
Users might face issues enrolling devices.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 15, 03:10 PDT
Investigating - Technical Support Customer Communication

Summary
Edge Manager service is available in a degraded state in the AWS-US-West-Portland environment.

Start Time
Sep 15, 2019 7:51 AM UTC

Next Update
Sep 15, 2019 11:00 AM UTC

Impact
Users might face issues enrolling devices.

For further information, please visit our support site digitalsupport.ge.com



GE Digital | Privacy Policy | Terms of Use | Contact Us | Unsubscribe
© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583
Sep 15, 02:28 PDT
Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019
Resolved - Technical Support Customer Communication

Summary
Cloud Foundry service is now running as expected in the Predix AWS-US-West-Environment.

Start Time
Sep 12, 2019 6:51 PM UTC

End Time
Sep 12, 2019 8:24 PM UTC

Impact
Users were seen 500 errors while using Cloud Foundry.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583


Cloud Foundry Outage.
Sep 12, 15:01 PDT
Update - Technical Support Customer Communication

Summary
Cloud Foundry service is experiencing issues in the Predix AWS-US-West-Environment.

Status
Technical teams are actively working to restore functionality.

Start Time
Sep 12, 2019 6:51 PM UTC

Next Update
Sep 12, 2019 10:30 PM UTC

Impact
Users might see 500 errors while using Cloud Foundry and its apps.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583


Cloud Foundry Outage.
Sep 12, 13:47 PDT
Investigating - Technical Support Customer Communication

Summary
Cloud Foundry service is experiencing issues in the Predix AWS-US-West-Environment.

Start Time
Sep 12, 2019 6:51 PM UTC

Next Update
Sep 12, 2019 8:30 PM UTC

Impact
Users might see 500 errors while using Cloud Foundry and its apps.

For further information, please visit our support site digitalsupport.ge.com



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© 2016 Copyright General Electric Company | 2623 Camino Ramon | San Ramon, CA 94583


Cloud Foundry Outage.
Sep 12, 12:24 PDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.