Identified - Engineering teams are continuously working on to resolve the problem.
Oct 22, 16:26 PDT
Investigating - Predix Message Queue service is available in a degraded state in the US West Environment. Users might face problems while creating, binding or unbinding a Predix Message Queue service instance. However, Users will not face any problem using the existing Predix Message Queue service instances already bound to their applications.
Oct 22, 08:41 PDT
US-West (https://predix.io) Degraded Performance
Access Control Service - ACS Operational
Analytics Framework ? Operational
Asset Data Operational
BLOB Store Operational
Business Operations - Nurego Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub ? Operational
Insights Operational
Key-Value Store - Redis Operational
Mobile Service Operational
Predix Cache Operational
Predix Columnar Store Operational
Predix CI Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Degraded Performance
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
EU-Central Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
Asset Data ? Operational
BLOB Store Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub Operational
Insights Operational
Key-Value Store - Redis Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Foundry maintenance between Oct 25, 2019, 5:00 PM PT and Oct 26, 2019 10:00 AM PT will require a rolling restart of all the Cloud Foundry underlying components. This will result in all applications running in the Cloud Foundry to be restarted. Applications with multiple instances will continue to be available, however, applications with single instance might experience connectivity issues for up to 15 minutes.

Users might also face intermittent issues for about 2 Hours while using Cloud Foundry Command line ( CF Cli) operations like deploy, deleted, bind, unbind, view logs or application status. As a workaround, users can retry the same action.
Posted on Oct 23, 06:06 PDT
Edge manager service in the US West environment will not be available between 5:00 PM and 10:00 PM on Oct 25th,2019 for an upgrade on dependent services. During maintenance, users might face problems while accessing the Edge Manager application.
Posted on Oct 21, 13:30 PDT
Update - The 'Predix Cache' service decommission has been extended from Oct 31, 2019, to Nov 30, 2019.
Oct 22, 12:31 PDT
Scheduled - Data Center: US West

Decommission:
We want to inform you about subscription changes to ‘Predix Cache’ service in the US West environment. All versions of ‘Predix Cache’ service are being decommissioned and will be replaced by the 'Predix Cloud Cache' service, based on AWS’s native Elasticache service, on Oct 31, 2019.

User Action:
To avoid any interruption, please delete your subscription to ‘Predix Cache’ services by Oct 31, 2019 and subscribe to the 'Predix Cloud Cache' service on or before Oct 31, 2019.

Please refer to the predix.io for our pricing options: https://www.predix.io/services/service.html?id=2616
Oct 10, 12:03 PDT
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - As of 12:03 PM PT, Predix platform Applications and Services has been restored and fully functional in the US-West environment.
Oct 18, 12:21 PDT
Investigating - Predix platform Applications and Services available in a degraded state in the US-West environment. Users will face timeout or slowness, while accessing applications and services running on the Predix Platform.
Oct 18, 11:01 PDT
Resolved - As of 9:15 AM PT, Timeseries service has been restored and fully functional.

There was an issue with Timeseries service, where users were facing intermittently slowness or timeouts while querying the Timeseries data. However, users were able to ingestion data without any problem.
Oct 18, 09:28 PDT
Resolved - Predix Timeseries service was available in a degraded state and has been restored in the EU Central environment. 

 

Start Time

Oct 18, 2019 2:51 PM UTC

 

End Time

Oct 18, 2019 3:38 PM UTC

 

User Impact: During the outage window users would have experienced intermittent issues querying for timeseries data in the EU Central environment.
Oct 18, 09:22 PDT
Oct 17, 2019
Resolved - Incident resolved
Predix applications and services are online and working as expected in the US West Environment.

Outage End Time: Oct 17, 2019 7:45 PM UTC
Oct 17, 14:14 PDT
Update - We are continuing to investigate this issue.
Oct 17, 12:44 PDT
Update - We are continuing to investigate this issue.
Oct 17, 12:30 PDT
Investigating - Predix applications and services are unavailable in the US-West environment. Technical teams are investigating the issue.
Oct 17, 11:58 PDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Resolved - As of 7:10 PM PT, Predix platform Applications and Services has been restored and fully functional.
Oct 12, 20:14 PDT
Update - We are continuing to investigate this issue. Users will continue to face timeout or slowness, while accessing applications and services running on the Predix Platform.
Oct 12, 16:00 PDT
Update - We are continuing to investigate this issue.
Oct 12, 12:51 PDT
Investigating - Platform platform Applications and Services available in a degraded state in EU Central environment. Users will face timeout or slowness, while accessing applications and services running on the Predix Platform.
Oct 12, 12:50 PDT
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.