All Systems Operational
US-West (https://predix.io) Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
US-East Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Japan Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Cloud Foundry   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
EU-Central Operational
Access Control Service - ACS   Operational
Analytics Framework   Operational
Asset Data   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Event Hub GA (General Availability) Launch Oct 5, 22:00 - Nov 6, 10:00 PST
Thanks for trying our Event Hub beta service. We’re excited to tell you that Event Hub will be upgraded and released for general availability on October 5, 2017.

On November 6, 2017, your existing beta subscription will automatically be upgraded to our default tiered pricing plan. At this time, you are not required to take any action. If you wish to cancel your subscription, please unsubscribe by November 5, 2017. No cost will be incurred until this date.

To learn more about the upgraded features and pricing options, please see the https://www.predix.io/services/service.html?id=1987 service description in our catalog
Posted on Oct 5, 21:25 PDT
Summary

Current Predix CloudFoundry back end architecture 'DEA - Droplet Execution Agent' is planned to be decommissioned in Frankfurt datacenter on December 18, 2017. Users are required to migrate their applications to a backend architecture called 'Diego Cells' on CloudFoundry before the decommissioning date.

Details

Starting today, end users are advised to start migrating their apps from DEA to Diego. Please follow the 'Migration Process' below for detailed steps. On December 18, 2017 at 10:00 AM PT, platform engineering team will change the default backend in CloudFoundry to Diego. After the migration, any new application pushed to the Predix cloud, will be automatically deployed in Diego. Users must migrate their apps before December 18, 2017.

Note

Applications using DEA after December 18, 2017, due to lack of action from application owner, will be migrated automatically by platform engineering team. However, platform engineering team will not be responsible for troubleshooting any issue on these applications, and that will still be responsibility of the application owner.

Migration & Decommission Schedule

Migration of apps by end users - November 21, 2017 thru December 18, 2017
Diego as the default CF backend - December 18, 2017
Migration of remaining apps by Platform team - Dec 26, 2017


User Action

Users are responsible for migrating their applications from DEA to Diego backend architecture before December 18, 2017. New applications must utilize Diego backend.

Migration process

Please follow the knowledge Article below for migration.
https://www.predix.io/support/article/KB0013139
Posted on Nov 21, 07:04 PST
Edge Manager license update Dec 21, 12:00-17:00 PST
On December 21, 2017, Edge Manager service will be updating the license key to unlimited on all the tenants that currently has limited license. The limited license is set to expire on January 30, 2018.

Tenants with limited license key devices will see the package (~6KB) "predix-machine-license-update" appear on their Edge Manager UI package list. Those tenants should ensure that the devices connect to the Predix cloud before January 15, 2018 to receive the update in time.

To avoid service interruption, please ensure that your edge device(s) with limited license key connects to the Predix cloud prior to January 15, 2018

There is no need to reboot your device and the Edge Manager service will be fully available, no downtime is expected during this maintenance.
Posted on Dec 15, 12:13 PST
Past Incidents
Dec 16, 2017

No incidents reported today.

Dec 15, 2017

No incidents reported.

Dec 14, 2017
Resolved -

The service has been restored and is fully available.


Dec 14, 20:57 PST
Investigating -

Zac service is available in a degraded state in the Azure-US-West-SanJose environment.  Current impact is still being assessed.


Dec 14, 20:32 PST
Dec 13, 2017

No incidents reported.

Dec 12, 2017

No incidents reported.

Dec 11, 2017
Completed - The scheduled maintenance has been completed.
Dec 11, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 17:01 PST
Scheduled - Users will experience latency or intermittent timeouts while querying and ingesting data using the Asset Data service between Dec 8, 2017 5:00 PM PT and Dec 11, 2017 5:00 PM PT.
Dec 1, 22:31 PST
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved -

As of 7:34 AM PT, Predix Timeseries has been restored and is fully operational.


Dec 8, 07:41 PST
Investigating -

Predix Timeseries service is available in a degraded state in the US-West environment. Users are experiencing issues while ingesting and querying the data.


Dec 8, 07:18 PST
Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved -

As of 11:30 AM PT, Predix Asset service has been restored and is fully operational.


Dec 5, 11:55 PST
Investigating -

Technical teams are still working on the fix. Users will continue to see errors while using the Asset service.


Dec 5, 11:30 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 09:41 PST
Update -

The issue with Predix Asset service has been identified and technical teams are working on a fix.


Dec 5, 09:40 PST
Investigating -

Predix Asset service is available in a degraded state in the US-East environment. Users will experience failures while calling Predix Asset service. 


Dec 5, 08:05 PST
Dec 4, 2017
Resolved -

As of 7:10 PM PT, Predix Timeseries service has been restored and is fully operational.


Dec 4, 19:36 PST
Update -

Technical teams continue to investigate the issue.


Dec 4, 17:41 PST
Update -

Technical teams are currently investigating the issue. User continue to experience intermittent failures for queries against Predix Timeseries.


Dec 4, 16:08 PST
Investigating -

Predix Timeseries service is available in a degraded state in the US-East environment. Users will experience intermittent issues while running queries against Predix Timeseries.


Dec 4, 14:40 PST
Dec 3, 2017

No incidents reported.

Dec 2, 2017

No incidents reported.