All Systems Operational
US-West Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
BLOB Store Operational
Business Operations - Nurego Operational
Cloud Foundry Operational
EdgeManager Operational
Enterprise Connect Operational
Predix Event Hub ? Operational
Predix Insights Operational
Key-Value Store - Redis Operational
Mobile Service Operational
Predix Cloud Cache Operational
Predix Columnar Store Operational
Predix CI Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Service - TMS Operational
Time Series Store Operational
Thread Connect Operational
User Account and Authorization - UAA Operational
Views Operational
Predix Audit Operational
EU-Central Operational
Access Control Service - ACS Operational
Analytics Framework Operational
BLOB Store Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub Operational
Insights Operational
Predix Cloud Cache Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Predix Audit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Postgres version 9.6 has come to end-of-life on November 11, 2021. This means that the Postgres open-source community will not fix any bugs found in version 9.6 after that date. In light of this, the Predix engineering team has also decided to stop supporting Postgres version 9.6 starting November 11, 2021. Below we try to answer some of the questions you may have. If you have additional questions, please reach out to the Predix Support team.

Q. Is my database instance affected by this notification?
If your Database version is 9.6, you must take action to upgrade your database to a newer version. Our recommendation is to upgrade to version 12. You can use the following SQL command to check the current version of your DB Instance.

select version();

Q. How to perform the database upgrade
Please use the following Cloud Foundry CLI command to upgrade the Postgres version of your Service Instance.
cf update-service my-db-instance -c '{"postgres_version":"12"}'

Q. Which version of Postgres should we upgrade to?
It is highly recommended to upgrade to the latest Postgres major version, which currently is version 12. But if you have a compelling reason, you may choose to upgrade your DB Instance to one of the other supported major Postgres versions. The complete list of Postgres major versions available for upgrade are versions 10, 11, and 12.

Q. What considerations should I make to choose the appropriate Postgres major version?
The Postgres community introduces new features in every major version. It is rare, but possible that these changes may introduce backwards incompatibility with the previous versions. So you must test your application against the new major version before upgrading to a new major version.

Please read through the release notes (see [b]) of all major version releases between 9.6 and your choice of major version, to see if there are any incompatibilities introduced for your application. Feel free to ignore the release notes of minor versions; that is, read release notes of 10.0, 11.0, and 12.0, but feel free to ignore 10.1, 10.2, 12.1, etc. You can ignore/skip release notes of the minor versions because as a matter of policy, Postgres community does not introduce breaking changes in minor versions.

Q. Will there be any application downtime?
Yes. During the upgrade process, a DB Instance is unavailable, and hence the applications cannot connect to it. The duration of the DB Instance downtime depends on the size of the database. We anticipate that even the largest DB Instance can be upgraded in less than 60 minutes.

Q. How can I test my application without causing downtime of my application?
You can use Predix Postgres service’s Point-in-Time-Recovery (PITR) feature (see [c]) to clone your DB Instance and upgrade that Service Instance to your desired target version and test your application on the cloned-upgraded DB Instance. This way you can test your application's compatibility with your desired target version without causing any downtime to your customer-facing application.

Here are the steps:
You use PITR feature to create a clone of your DB Instance.
Upgrade the new/cloned DB Instance to your desired version.
You bind and test your application with the upgraded DB Instance.
During all these steps, your primary DB Instance does not encounter any downtime because of the tests.

Q. What happens if I don’t upgrade my DB Instance?
If you do not upgrade the Postgres version of the DB Instance by Nov 11, 2021, then your DB Instance will be automatically upgraded to version 12 at the earliest opportunity. Please note that, as noted earlier, during this upgrade the DB Instance will be unavailable for application access.

Q. I still have questions. How do I get answers to those?
Please read AWS’ announcement below (see [a]). If you still have questions, Sign in and file a ticket with support at digitalsupport.ge.com
Links/Info:

• [a]:https://forums.aws.amazon.com/ann.jspa?annID=8499
• [b]:https://www.postgresql.org/docs/release/
• [c]:https://www.ge.com/digital/documentation/predix-platforms/postgres-service.html
• [d]:https://www.postgresql.org/support/versioning/
Posted on Jun 19, 02:14 PDT
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:03 PDT
Scheduled - Enterprise Connect / Thread Connect will be undergoing a certificate renewal between 5:00 PM PT - 10:00 PM PT on Sept, 17 2021 in the US-West environment. Users might experience problems while using the service.

Action Required:

This will require Enterprise Connect server/client agent(s) to be restarted to avoid any service interruption. If there is a data transfer failure, users will need to resend the data after the restart of the agent.
Sep 15, 11:50 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:01 PDT
Scheduled - Predix Cloud Cache service instance maintenance in the US West environment between 5:00 PM PT and 10:00 PM PT on Sep 17, 2021.

Users might face problems while creating, binding or unbinding a Predix Cloud Cache service instance. However, Users will not face any problem using the existing Predix Cloud Cache service instances already bound to their applications.
Sep 10, 01:33 PDT
Completed - The scheduled maintenance is complete.
Sep 17, 17:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:01 PDT
Scheduled - Scheduled Predix Infrastructure maintenance between 10:00 AM PT to 3:00 PM PT on Sep 17, 2021 in the EU central environment.

During this maintenance window, users might face intermittent connectivity issues, while connecting to the Application and services installed on the Predix EU central environment.
Sep 10, 01:05 PDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 15:10 PDT
Update - The Enterprise Connect (EC) | Thread Connect (TC) Certificate update has been rescheduled and the tentative date: Friday - Sept 17th.
Sep 11, 14:53 PDT
Update - Maintenance window needs to be extended for 3 hours and it is expected to end at 3 PM (PST). We will provide updates as necessary.
Sep 11, 11:50 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 11, 11:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 09:10 PDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 11, 09:07 PDT
Scheduled - Enterprise Connect / Thread Connect will be undergoing a certificate renewal between 7:00 AM PT and 12:00 PM PT on Sept, 11 2021 in the US-West environment. Users might experience problems while using the service.

Action Required:

This will require Enterprise Connect server/client agent(s) to be restarted to avoid any service interruption. If there is a data transfer failure, users will need to resend the data after the restart of the agent.
Sep 11, 09:07 PDT
Completed - The scheduled maintenance has been completed.
Sep 11, 09:00 PDT
Update - Enterprise Connect / Thread Connect - US-West: EC / TC Certificate Renewal has been extended until 12:00PM PT on September 11, 2021 for an upgrade.

Users might experience problems while using the service.
Sep 11, 08:42 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:02 PDT
Scheduled - Summary:

Enterprise Connect / Thread Connect will be undergoing a certificate renewal between 7:00 AM PT and 9:00 AM PT on Sept, 11 2021 in the US-West environment. Users might experience problems while using the service.

Action Required:

This will require Enterprise Connect server/client agent(s) to be restarted to avoid any service interruption. If there is a data transfer failure, users will need to resend the data after the restart of the agent.
Sep 9, 12:40 PDT
Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 PDT
Scheduled - Scheduled Predix Infrastructure maintenance between 11:00 AM PT to 12:00 PM PT on Sep 10, 2021 in the EU central environment.

During this maintenance window, users might face intermittent connectivity issues for about 15 minutes, while connecting to the Application and services installed on the Predix EU central environment.
Sep 6, 09:10 PDT
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.