All Systems Operational
US-West (https://predix.io) Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Predix Cache   Operational
US-East Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Business Operations - Nurego   Operational
Cloud Foundry   Operational
Event Hub   ? Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Mobile Service   Operational
Predix.io   Operational
SQL Database - Postgres   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Japan Operational
Access Control Service - ACS   Operational
Analytics Catalog   Operational
Analytics Framework   ? Operational
Analytics Runtime   Operational
Analytics User Interface   Operational
Asset Data   Operational
Azuqua   Operational
BLOB Store   Operational
Cloud Foundry   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres 2.0   ? Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
EU-Central Operational
Access Control Service - ACS   Operational
Analytics Framework   Operational
Asset Data   Operational
BLOB Store   Operational
Cloud Foundry   Operational
EdgeManager   Operational
Event Hub   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   Operational
Predix.io   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Azure US-West Operational
Access Control Service - ACS   Operational
Analytics Framework   ? Operational
Asset Data   Operational
BLOB Store   Operational
Cloud Foundry   Operational
Event Hub   Operational
Key-Value Store - Redis   Operational
Logging   Operational
Message Broker - RabbitMQ   ? Operational
Predix.io   Operational
SQL Database - Postgres 2.0   Operational
Tenant Management   Operational
Time Series Store   Operational
User Account and Authorization - UAA   Operational
Views   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Rescheduled - Users will intermittently face problems while pushing an applications and retrieve logs for an application in the US West Cloud Foundry environment between May 31, 2018 2:00 PM PT and June 4, 2018 5:00 PM PT. As a workaround, users can retry the same action.
May 25, 12:54 PDT
Scheduled - Users will intermittently face problems while pushing an applications and retrieve logs for an application in the US West Cloud Foundry environment between May 25, 2018 5:00 PM PT and May 29, 2018 5:00 PM PT. As a workaround, users can retry the same action.
May 18, 20:12 PDT
Update - Reminder: We are reaching out to inform you of changes to Predix Redis or any Redis versions to which you are subscribed. The Redis services are being deprecated from the Predix Catalogue and replaced by Predix Cache on May 31st, 2018.
To avoid any interruption, please delete your subscription to Predix Redis by May 31st, 2018 and subscribe to Predix Cache on or before May 31st, 2018.
To learn more about our new service and pricing options, please see the Predix Cache service description in our catalog.
https://www.predix.io/services/service.html?id=1215
May 10, 15:01 PDT
Scheduled - We are reaching out to inform you of changes to Predix Redis or any Redis versions to which you are subscribed. The Redis services are being deprecated from the Predix Catalogue and replaced by Predix Cache on May 31st, 2018.
To avoid any interruption, please delete your subscription to Predix Redis by May 31st, 2018 and subscribe to Predix Cache on or before May 31st, 2018.
To learn more about our new service and pricing options, please see the Predix Cache service description in our catalog.
https://www.predix.io/services/service.html?id=1215
May 4, 00:52 PDT
Update - Reminder: We want to inform you about subscription changes to the Logstash service on US-West. The Logstash services are being deprecated and replaced by Predix Logging on May 31st, 2018.
To avoid any interruption, please delete your subscription to Logstash by May 31st, 2018 and subscribe to Predix Logging on or before May 31st, 2018.
To learn more about our new service and pricing options, please see the Predix Logging service description in our catalog.
https://www.predix.io/services/service.html?id=2518
May 10, 15:00 PDT
Scheduled - We want to inform you about subscription changes to the Logstash service on US-West. The Logstash services are being deprecated and replaced by Predix Logging on May 31st, 2018.
To avoid any interruption, please delete your subscription to Logstash by May 31st, 2018 and subscribe to Predix Logging on or before May 31st, 2018.
To learn more about our new service and pricing options, please see the Predix Logging service description in our catalog.
https://www.predix.io/services/service.html?id=2518
May 4, 00:54 PDT
Update - Reminder: We want to inform you about subscription changes to all ‘rabbitmq-36’ services on US-West. All versions of ‘rabbitmq-36’ service are being retired and will be replaced by the Predix Message Queue service on May 31st 2018.
To avoid any interruption, please delete your subscription to the ‘rabbitm-q36’ service by May 31st 2018 and subscribe to the Predix Message Queue service on or before May 31st 2018.
To learn more about our new service and pricing options, please see the Predix Message Queue service description in our catalog.
https://www.predix.io/services/service.html?id=2543
May 10, 14:59 PDT
Scheduled - We want to inform you about subscription changes to all ‘rabbitmq-36’ services on US-West. All versions of ‘rabbitmq-36’ service are being retired and will be replaced by the Predix Message Queue service on May 31st 2018.
To avoid any interruption, please delete your subscription to the ‘rabbitm-q36’ service by May 31st 2018 and subscribe to the Predix Message Queue service on or before May 31st 2018.
To learn more about our new service and pricing options, please see the Predix Message Queue service description in our catalog.
https://www.predix.io/services/service.html?id=2543
May 4, 00:49 PDT
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018
Resolved -

As of 03:32 May 23, 2018, Timeseries service has recovered all the ingestion backlogs. Now, users will be able to query the recently ingested data without any issue.


May 23, 04:01 PDT
Update -

Timeseries service is still in the process of catching up with the backlogged data. Users will not be able to query the recently ingested data.


May 23, 02:48 PDT
Update -

Timeseries service is still in the process of catching up with the backlogged data. Users will not be able to see the recently ingested data.


May 22, 22:58 PDT
Update -

The system is currently in the process of catching up with the backlogged data. It will take few hours to catch with the backlog.


May 22, 17:56 PDT
Identified -

Predix Timeseries service is available in a degraded state in the Predix EU Central environment. Users will not be able to query the recently ingested data. However, users will be able to ingestion data without any problem.


May 22, 16:35 PDT
May 22, 2018
Resolved -

As of 9:00 PM PT, Predix Logging service creation backlogs have been processed. Users will be able to create Predix Logging service without any problem.


May 22, 22:37 PDT
Update -

The system is provisioning the Queued requests for new service instances. However, There are new requests, which are getting added to the backlog. It will take next 4 hours to catch-up with all the backlogs. Users will still face a delay in creating new service instance of Predix logging.


May 22, 18:27 PDT
Update -

System is provisioning the Queued requests for creating new service instances, Users will still face delay in creating new service instance of Predix logging.


May 22, 15:01 PDT
Investigating -

Predix Logging service is available in a degraded state in the Predix US West environment. Predix Logging New service creation is talking longer than expected time.


May 22, 12:33 PDT
May 21, 2018

No incidents reported.

May 20, 2018
Resolved -

The registration services have been restored and the users should be able to access the services normally.


May 20, 17:02 PDT
Update -

Technical teams have identified the source of the issue and they are working on restoring the service. Next update will be available at 6:30 PM PT, 20 May 2018. 


May 19, 23:38 PDT
Update -

Technical teams have identified the source of the issue and they are working on restoring the service.


May 19, 22:07 PDT
Investigating -

The Predix.io user page currently unavailable for new user registration. Technical teams are actively troubleshooting this issue. 


May 19, 20:53 PDT
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 17:01 PDT
Scheduled - As there are old applications which are still on DEA, the application owners are responsible for migrating their applications from DEA to Diego backend architecture before May 4, 2018.

Please follow the below knowledge Article for migration.
https://www.predix.io/support/article/KB0013139

Applications using DEA after May 4, 2018, due to lack of action from application owner, will be migrated automatically by platform engineering team. However, platform engineering team will not be responsible for troubleshooting any issue on these applications, and that will still be responsibility of the application owner.
May 1, 11:36 PDT
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.