All Systems Operational
US-West Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
BLOB Store Operational
Business Operations - Nurego Operational
Cloud Foundry Operational
EdgeManager Operational
Enterprise Connect Operational
Predix Event Hub ? Operational
Predix Insights Operational
Key-Value Store - Redis Operational
Mobile Service Operational
Predix Cloud Cache Operational
Predix Columnar Store Operational
Predix CI Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Service - TMS Operational
Time Series Store Operational
Thread Connect Operational
User Account and Authorization - UAA Operational
Views Operational
EU-Central Operational
Access Control Service - ACS Operational
Analytics Framework ? Operational
BLOB Store Operational
Cloud Foundry Operational
EdgeManager Operational
Event Hub Operational
Insights Operational
Predix Cloud Cache Operational
Predix.io Operational
Predix Logging Operational
Predix Message Queue Operational
Predix Vault Operational
SQL Database - Postgres 2.0 Operational
Tenant Management Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
Views Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - There is a change in the configuration for the Postgres 2.0 Service in the US-West environment. After this change you will be required to choose encryption-at-rest option and set it to true when creating a new Service Instance.

Please note that depending on your workload, enabling encryption-at-rest can impact the performance of your Postgres 2.0 instance anywhere between 0% to 8%. Also, note that enabling encryption-at-rest doesn't require any code or configuration change in your applications connecting to the Service Instance.

Existing Postgres 2.0 Instances that are not currently encrypted-at-rest will be modified to enable encryption-at-rest. This modification will be performed between Apr 19, 2021 12:00 PM PT and May 2, 2021 12 PM PT during a weekly maintenance-window of the respective Postgres 2.0 Instance, usually it is 30 Min. The DB Instance will be unavailable for application connections during this modification.

Example command to create a Postgres 2.0 Service Instance with encryption-at-rest enabled:

$ cf create-service postgres-2.0 dedicated-10.1 instance_name -c '{"postgres_version":"12", "encryption_at_rest":true}'

To see whether your Postgres 2.0 Instance is encrypted-at-rest and what is the DB Instance’s maintenance-window, please see the section “Credentials” at the following link.

https://www.ge.com/digital/documentation/predix-platforms/postgres-service.html#ariaid-title3
Apr 9, 10:50 PDT
Scheduled - There is a change in the configuration for the Postgres 2.0 Service in the US-West environment. After this change you will be required to choose encryption-at-rest option and set it to true when creating a new Service Instance.

Please note that depending on your workload, enabling encryption-at-rest can impact the performance of your Postgres 2.0 instance anywhere between 0% to 8%. Also, note that enabling encryption-at-rest doesn't require any code or configuration change in your applications connecting to the Service Instance.

Existing Postgres 2.0 Instances that are not currently encrypted-at-rest will be modified to enable encryption-at-rest. This modification will be performed between Apr 19, 2021 12:00 PM PT and May 2, 2021 12 PM PT during a weekly maintenance-window of the respective Postgres 2.0 Instance, usually it is 30 Min. The DB Instance will be unavailable for application connections during this modification.

Example command to create a Postgres 2.0 Service Instance with encryption-at-rest enabled:

$ cf create-service postgres-2.0 dedicated-10.1 instance_name -c '{"postgres_version":"12", "encryption_at_rest":true}'

To see whether your Postgres 2.0 Instance is encrypted-at-rest and what is the DB Instance’s maintenance-window, please see the section “Credentials” at the following link.

https://www.ge.com/digital/documentation/predix-platforms/postgres-service.html#ariaid-title3
Mar 30, 11:23 PDT
Update - Predix Event Hub service maintenance scheduled on Apr 09, 2021 has been rescheduled to Apr 23, 2021.

Scheduled maintenance on the Predix Event Hub service between 5:00 PM PT and 7:00 PM PT on Apr 23, 2021. During the maintenance window, users will not be able produce or consume messages using the Predix Event Hub service.

Customers can shutdown their producers prior to migration to avoid duplicate messages.
Apr 2, 09:22 PDT
Update - Predix Event Hub service maintenance scheduled on Mar 26, 2021 has been rescheduled to Apr 09, 2021.

Scheduled maintenance on the Predix Event Hub service between 5:00 PM PT and 7:00 PM PT on Apr 09, 2021. During the maintenance window, users will not be able produce or consume messages using the Predix Event Hub service.

Customers can shutdown their producers prior to migration to avoid duplicate messages.
Mar 26, 10:43 PDT
Update - Predix Event Hub service maintenance scheduled on Mar 19, 2021 has been rescheduled to Mar 26, 2021.

Scheduled maintenance on the Predix Event Hub service between 5:00 PM PT and 7:00 PM PT on Mar 26, 2021. During the maintenance window, users will not be able produce or consume messages using the Predix Event Hub service.

Customers can shutdown their producers prior to migration to avoid duplicate messages.
Mar 12, 08:38 PST
Scheduled - Scheduled maintenance on the Predix Event Hub service between 5:00 PM PT and 7:00 PM PT on Mar 19, 2021. During the maintenance window, users will not be able produce or consume messages using the Predix Event Hub service.

Customers can shutdown their producers prior to migration to avoid duplicate messages.
Mar 11, 14:44 PST
Update - The Postgres version 9.5 has come to end-of-life on Feb 11, 2021. This means that the Postgres open-source community will not fix any bugs found in version 9.5 after that date. In light of this, the AWS engineering team has also decided to stop supporting Postgres version 9.5 starting Feb 16, 2021. Below we try to answer some of the questions you may have. If you have additional questions, please reach out to the Predix Support team.

Q. Is my database instance affected by this notification?
If your Database version is 9.5, you must take action to upgrade your database to a newer version. Our recommendation is to upgrade to version 12. You can use the following SQL command to check the current version of your DB Instance.

select version();

Q. How to perform the database upgrade
Please use the following Cloud Foundry CLI command to upgrade the Postgres version of your Service Instance.

cf update-service my-db-instance -c '{"postgres_version":"12"}'

Q. Which version of Postgres should we upgrade to?
It is highly recommended to upgrade to the latest Postgres major version, which currently is version 12. But if you have a compelling reason, you may choose to upgrade your DB Instance to one of the other supported major Postgres versions. The complete list of Postgres major versions available for upgrade are versions 9.6, 10, 11, and 12.

Since the version 9.6 of Postgres will reach end-of-life towards the end of 2021 (see [d]), we recommend against upgrading your DB Instance to version 9.6, unless you have reasons that prevent you from upgrading to other versions.

Q. What considerations should I make to choose the appropriate Postgres major version?
The Postgres community introduces new features in every major version. It is rare, but possible that these changes may introduce backwards incompatibility with the previous versions. So you must test your application against the new major version before upgrading to a new major version.

Please read through the release notes (see [b]) of all major version releases between 9.5 and your choice of major version, to see if there are any incompatibilities introduced for your application. Feel free to ignore the release notes of minor versions; that is, read release notes of 9.6.0, 10.0, 11.0 and 12.0, but feel free to ignore 9.6.1, 10.1, 10.2, 12.1, etc. You can ignore/skip release notes of the minor versions because as a matter of policy, Postgres community does not introduce breaking changes in minor versions.

Q. Will there be any application downtime?
Yes. During the upgrade process, a DB Instance is unavailable, and hence the applications cannot connect to it. The duration of the DB Instance downtime depends on the size of the database. We anticipate that even the largest DB Instance can be upgraded in less than 60 minutes.

Q. How can I test my application without causing downtime of my application?
You can use Predix Postgres service’s Point-in-Time-Recovery feature (see [c]) to clone your DB Instance and upgrade that Service Instance to your desired target version and test your application on the cloned-upgraded DB Instance. This way you can test your application's compatibility with your desired target version without causing any downtime to your customer-facing application.

Here are the steps:
• You use PITR feature to create a clone of your DB Instance.
• Upgrade the new/cloned DB Instance to your desired version.
• You bind and test your application with the upgraded DB Instance.
During all these steps, your primary DB Instance does not encounter any downtime because of the tests.

Q. What are the important dates I should know?
• Feb 11, 2021: End of bug-fix support by Postgres community.
• Feb 16, 2021: AWS will deny requests to create new Postgres 9.5 DB Instances.
• May 15, 2021: AWS will force upgrade your DB Instances even without a maintenance window.

Q. What happens if I don’t upgrade my DB Instance?
If you do not upgrade the Postgres version of the DB Instance by May 15, 2021, then your DB Instance will be automatically upgraded to version 12 at the earliest opportunity. Please note that, as noted earlier, during this upgrade the DB Instance will be unavailable for application access.

Q. I still have questions. How do I get answers to those?
Please read AWS’ announcement below (see [a]). If you still have questions, Sign in and file a ticket with support at digitalsupport.ge.com
Links/Info:
• [a]: https://forums.aws.amazon.com/ann.jspa?annID=8176
• [b]: https://www.postgresql.org/docs/release/
• [c]: https://www.ge.com/digital/documentation/predix-platforms/postgres-service.html
• [d]: https://www.postgresql.org/support/versioning/
Apr 9, 10:53 PDT
Scheduled - The Postgres version 9.5 has come to end-of-life on Feb 11, 2021. This means that the Postgres open-source community will not fix any bugs found in version 9.5 after that date. In light of this, the AWS engineering team has also decided to stop supporting Postgres version 9.5 starting Feb 16, 2021. Below we try to answer some of the questions you may have. If you have additional questions, please reach out to the Predix Support team.

Q. Is my database instance affected by this notification?
If your Database version is 9.5, you must take action to upgrade your database to a newer version. Our recommendation is to upgrade to version 12. You can use the following SQL command to check the current version of your DB Instance.

select version();

Q. How to perform the database upgrade
Please use the following Cloud Foundry CLI command to upgrade the Postgres version of your Service Instance.

cf update-service my-db-instance -c '{"postgres_version":"12"}'

Q. Which version of Postgres should we upgrade to?
It is highly recommended to upgrade to the latest Postgres major version, which currently is version 12. But if you have a compelling reason, you may choose to upgrade your DB Instance to one of the other supported major Postgres versions. The complete list of Postgres major versions available for upgrade are versions 9.6, 10, 11, and 12.

Since the version 9.6 of Postgres will reach end-of-life towards the end of 2021 (see [d]), we recommend against upgrading your DB Instance to version 9.6, unless you have reasons that prevent you from upgrading to other versions.

Q. What considerations should I make to choose the appropriate Postgres major version?
The Postgres community introduces new features in every major version. It is rare, but possible that these changes may introduce backwards incompatibility with the previous versions. So you must test your application against the new major version before upgrading to a new major version.

Please read through the release notes (see [b]) of all major version releases between 9.5 and your choice of major version, to see if there are any incompatibilities introduced for your application. Feel free to ignore the release notes of minor versions; that is, read release notes of 9.6.0, 10.0, 11.0 and 12.0, but feel free to ignore 9.6.1, 10.1, 10.2, 12.1, etc. You can ignore/skip release notes of the minor versions because as a matter of policy, Postgres community does not introduce breaking changes in minor versions.

Q. Will there be any application downtime?
Yes. During the upgrade process, a DB Instance is unavailable, and hence the applications cannot connect to it. The duration of the DB Instance downtime depends on the size of the database. We anticipate that even the largest DB Instance can be upgraded in less than 60 minutes.

Q. How can I test my application without causing downtime of my application?
You can use Predix Postgres service’s Point-in-Time-Recovery feature (see [c]) to clone your DB Instance and upgrade that Service Instance to your desired target version and test your application on the cloned-upgraded DB Instance. This way you can test your application's compatibility with your desired target version without causing any downtime to your customer-facing application.

Here are the steps:
• You use PITR feature to create a clone of your DB Instance.
• Upgrade the new/cloned DB Instance to your desired version.
• You bind and test your application with the upgraded DB Instance.
During all these steps, your primary DB Instance does not encounter any downtime because of the tests.

Q. What are the important dates I should know?
• Feb 11, 2021: End of bug-fix support by Postgres community.
• Feb 16, 2021: AWS will deny requests to create new Postgres 9.5 DB Instances.
• May 15, 2021: AWS will force upgrade your DB Instances even without a maintenance window.

Q. What happens if I don’t upgrade my DB Instance?
If you do not upgrade the Postgres version of the DB Instance by May 15, 2021, then your DB Instance will be automatically upgraded to version 12 at the earliest opportunity. Please note that, as noted earlier, during this upgrade the DB Instance will be unavailable for application access.

Q. I still have questions. How do I get answers to those?
Please read AWS’ announcement below (see [a]). If you still have questions, Sign in and file a ticket with support at digitalsupport.ge.com
Links/Info:
• [a]: https://forums.aws.amazon.com/ann.jspa?annID=8176
• [b]: https://www.postgresql.org/docs/release/
• [c]: https://www.ge.com/digital/documentation/predix-platforms/postgres-service.html
• [d]: https://www.postgresql.org/support/versioning/
Mar 16, 23:33 PDT
Scheduled - Dear GE Digital Customer,

GE Digital appreciates and values your business. As part of our efforts to continuously improve our product offerings, from time-to-time it becomes necessary for us to obsolete certain products and/or service offerings. This notice is to inform you of the end of life (EOL) of Predix Machine. The replacement product for it is “Predix Edge.”

Predix Machine will reach end of life (EOL) on September 1, 2020 (Predix Machine version 17.2.5 and earlier). These versions are collectively called the "EOL Products" in the remainder of this document.

This notice applies to all existing and prior release versions for the EOL Products. After September 1, 2020, the EOL Products will no longer be available for purchase (i.e., "End-of- Sales"). Support for the EOL Products will continue for a limited time, as discussed below.

At this time, GE Digital expects to continue to support the EOL Products under your existing Acceleration Plan contract until July 1, 2021 (the “End-of-Support”). After this time, GE Digital may offer a separate extended support offering for the EOL Products until January 1, 2022 (“Extended Support Offering Date”). This extended support offering will be subject to GE Digital’s then current fee and is subject to the terms of GE Digital’s extended support plan. If further support is required after the Extended Support Offering Date, to the extent offered by GE Digital, customers may choose to enter a separate custom support agreement with GE Digital.

GE Digital encourages you to upgrade to the next generation edge platform: Predix Edge. GE Digital is offering a limited time, promotional discount on Predix Edge for the upgrades.

We understand this notice will require a conversation with your account team to develop an understanding that is specific to each customer. We aim to facilitate your transition in the most seamless way possible. Your account team will work with you to review suitable alternatives available in the company’s product portfolio.

Key dates and definitions regarding the EOL Products:

End-of-Sales: The date the product or version subject to EOL will be no longer available for purchase - September 1, 2020.

End of Ongoing Support: The date when extended support starts being available for a product or version - July 1, 2021.

End of Extended Support: The date when standardized support options are no longer available for the product or version subject to the EOL Notice. A custom support agreement will be required for support after this date - January 1, 2022.

EOL Date: The date when the product or version subject to EOL becomes obsolete.
Date - January 1, 2022.

This Notice only affects Predix Machine and does not apply to other products or services purchased from GE Digital, its affiliates or partners. This notice does not affect Predix Edge, which is the successor to Predix Machine.

We thank you for your loyalty and support. If you have any questions or concerns, please contact your relation/account manager or reference https://digitalsupport.ge.com/.

GE Digital Authority
Sep 1, 10:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:49 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 1, 10:48 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 10:00 PDT
Scheduled - Dear GE Digital Customer,

GE Digital appreciates and values your business. As part of our efforts to continuously improve our product offerings, from time-to-time it becomes necessary for us to obsolete certain products and/or service offerings. This notice is to inform you of the end of life (EOL) of Predix Machine. The replacement product for it is “Predix Edge.”

Predix Machine will reach end of life (EOL) on September 1, 2020 (Predix Machine version 17.2.5 and earlier). These versions are collectively called the "EOL Products" in the remainder of this document.

This notice applies to all existing and prior release versions for the EOL Products. After September 1, 2020, the EOL Products will no longer be available for purchase (i.e., "End-of- Sales"). Support for the EOL Products will continue for a limited time, as discussed below.

At this time, GE Digital expects to continue to support the EOL Products under your existing Acceleration Plan contract until July 1, 2021 (the “End-of-Support”). After this time, GE Digital may offer a separate extended support offering for the EOL Products until January 1, 2022 (“Extended Support Offering Date”). This extended support offering will be subject to GE Digital’s then current fee and is subject to the terms of GE Digital’s extended support plan. If further support is required after the Extended Support Offering Date, to the extent offered by GE Digital, customers may choose to enter a separate custom support agreement with GE Digital.

GE Digital encourages you to upgrade to the next generation edge platform: Predix Edge. GE Digital is offering a limited time, promotional discount on Predix Edge for the upgrades.

We understand this notice will require a conversation with your account team to develop an understanding that is specific to each customer. We aim to facilitate your transition in the most seamless way possible. Your account team will work with you to review suitable alternatives available in the company’s product portfolio.

Key dates and definitions regarding the EOL Products:

End-of-Sales: The date the product or version subject to EOL will be no longer available for purchase - September 1, 2020.

End of Ongoing Support: The date when extended support starts being available for a product or version - July 1, 2021.

End of Extended Support: The date when standardized support options are no longer available for the product or version subject to the EOL Notice. A custom support agreement will be required for support after this date - January 1, 2022.

EOL Date: The date when the product or version subject to EOL becomes obsolete.
Date - January 1, 2022.

This Notice only affects Predix Machine and does not apply to other products or services purchased from GE Digital, its affiliates or partners. This notice does not affect Predix Edge, which is the successor to Predix Machine.

We thank you for your loyalty and support. If you have any questions or concerns, please contact your relation/account manager or reference https://digitalsupport.ge.com/.

GE Digital Authority
Aug 21, 15:00 PDT
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Predix Time Series Query service has been restored in the EU Central environment
Apr 9, 13:43 PDT
Investigating - Predix Timeseries query service is unavailable in the EU Central environment. Users will not be able to query for Timeseries data.
Apr 9, 13:30 PDT
Completed - As of 10:15 AM PT, Predix Vault and Cloud Foundry service maintenance in the EU Central environment is complete.
Apr 9, 10:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 10:00 PDT
Scheduled - Predix Vault service and Cloud Foundry service in the EU Central environment will be under maintenance between 10:00 AM PT and 03:00 PM PT on Apr 9, 2021.

Applications/services installed on Cloud Foundry and Predix Vault dependent applications will face intermittent connectivity issues.
Apr 5, 08:56 PDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.