Predix_Logo
All Systems Operational
US-West Prod Operational
APM Operational
Analytics Framework ? Operational
EdgeManager Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
EU-Central Prod Operational
APM Operational
Analytics Framework Operational
Time Series Store Operational
User Account and Authorization - UAA Operational
US West Pre-Prod Operational
APM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2023

No incidents reported today.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Predix APM Application is available in a degraded state in EU Central
Resolved - Predix APM Application has been restored in EU Central environment. Users should be able to access the application without any issues.
Users might have seen intermittent pop-up errors messages on the APM Application UI.
Dec 1, 06:59 PST
Nov 30, 2023
APM application is experiencing intermittent processing delays in US West - Nov 30, 2023
Resolved - APM application has been restored in the US West environment. Users will be able to access all APM workflows without any processing delays.

Start Time
Nov 30, 2023 1:25 PM PT

End Time
Nov 30, 2023 2:20 PM PT
Nov 30, 16:15 PST
Update - We are continuing to investigate this issue.
Nov 30, 13:52 PST
Investigating - APM application is experiencing intermittent processing delays in US West environment. Users might see intermittened issues in APM Connect data loading and Policy executions.

Start Time
Nov 30, 2023 1:25 PM PT
Nov 30, 13:52 PST
Nov 29, 2023
APM Application Policy Executions are delayed in the US West environment -- Nov 29, 2023
Resolved - As of 1:39 pm PT, APM Application Policy Executions are back on schedule in the US West environment. Users should not see any further delays in policy executions.

Start Time
Nov 29, 2023 1:13 PM PT

End Time
Nov 29, 2023 1:39 PM PT
Nov 29, 13:55 PST
Investigating - Summary
APM Application Policy Executions are delayed in the US West environment. Technical teams are investigating this issue.

Start Time
Nov 29, 2023 1:13 PM PT

Next Update
Nov 29, 2023 2:00 PM PT
Nov 29, 13:21 PST
Nov 28, 2023
APM Application Policy Executions are delayed in the US West environment -- Nov 28, 2023
Resolved - As of 3:40 pm PT, APM Application Policy Executions are back on schedule in the US West environment. Users should not see any further delays in policy executions.
Nov 28, 15:58 PST
Investigating - APM Application Policy Executions are delayed in the US West environment. Technical teams are investigating this issue.
Nov 28, 15:12 PST
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
APM Connect Data Loader service available in degraded state in the US-West - Nov 22, 2023
Resolved - APM application has been restored in the US West environment. Users will be able to access all APM workflows without any processing delays.

Start Time
Nov 22, 2023 8:15 AM PT

End Time
Nov 22, 2023 3:56 PM PT
Nov 22, 16:43 PST
Update - We are seeing improvements in Policy execution, Scheduler Service, Asset Hierarchy, Search index and other services in the US West environment. However, We are still seeing some processing delay in DataLoader files.

Start Time
Nov 22, 2023 8:15 AM PT


Next Update
Nov 22, 2023 4:45 PM PT
Nov 22, 14:27 PST
Update - APM application is experiencing intermittent processing delays in US West environment. Users might see intermittent issue while using below affected APM services. Engineering teams are actively working to restore the service.

# Affected processes include:
Policy Execution
Asset Hierarchy updates
Data loading
Search index updates
Scheduler Service

# Unaffected workflows/processes include:
Application login
SmartSignal analytic execution
CAF/PAF Analytics
Advance Visualization
Rounds/Rounds Pro

Start Time
Nov 22, 2023 8:15 AM PT

Next Update
Nov 22, 2023 1:45 AM PT
Nov 22, 12:05 PST
Update - We are continuing to investigate this issue.
Nov 22, 09:18 PST
Investigating - APM Connect Data Loader service is available in a degraded state in the US-West environment. Users will be unable to use the dataloaders to load data into APM application

Start Time
Nov 22, 2023 8:15 AM PT

Next Update
Nov 22, 2023 9:45 AM PT
Nov 22, 09:16 PST
Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

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